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Know your Rights

Always Remember

As per the Vehicle Body Repairers Association:

“It’s your car and your choice where you have it repaired”

The Office of Fair Trading, Association of British Insurers and Financial Services Authority all agree that its your right to choose who repairs your car.

As a Customer you:

  • Need only one estimate
  • Choose where your repairs are carried out
  • Are entitled by law to hire a suitable replacement car (subject to conditions)
  • Are entitled to reimbursement of any financial loss

Auto Art are proud to offer:

  • Prestige & Commercial vehicles
  • Free replacement vehicle
  • Fully guaranteed repairs
  • No claim bonus protection
  • No excess to pay
  • Vehicle recovery

Up to £300 customer credit paid to you upon completion of the repair (Ts&Cs apply)

Follow these steps for a trouble free claim

Obtain a claim reference number

You need to contact your insurance company to get this. They may try to persuade or even bully you into using their repairer. If you want Auto A.R.T to repair your car then remember:

 

  • You only need one estimate
  • You CAN choose where you have your car repaired
  • Auto A.R.T can offer the same benefits their repairer can. Including guaranteeing the repair and a free courtesy car

 

We will email an estimate to the insurance company

Once we have the claim reference number. We will also photograph and email the relevant damage for the insurance engineer; include the chassis number and mileage.

 

The insurance company will contact us to discuss the estimate with an engineer.

With our comprehensive photos of the damage they will tend to use an in house engineer to speed the claim up. Occasionally they may want to send an engineer out to inspect the vehicle. This is generally the case with larger claims.

 

The insurance company will send authorisation to commence repairs

Once the estimate has been agreed between the engineer and Auto A.R.T, and receive authorisation from the insurance company, we can get to work and at this point we will order any necessary parts.

 

We will contact you to arrange booking in your vehicle and find your requirements for a courtesy car.  Once you drop your vehicle off with us, we repair the damage.  As soon as the vehicle is complete and final checks have been completed we will contact you to arrange collection. If there is any excess to pay then that will be paid directly to Auto A.R.T at this point.

 


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Click here to download our handy step by step guide, for a trouble free insurance claim.

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call auto art 01626 365222
call auto art 01626 365222
call auto art 01626 365222