As per the Vehicle Body Repairers Association:
The Office of Fair Trading, Association of British Insurers and Financial Services Authority all agree that its your right to choose who repairs your car.
You need to contact your insurance company to get this. They may try to persuade or even bully you into using their repairer. If you want Auto A.R.T to repair your car then remember:
Once we have the claim reference number. We will also photograph and email the relevant damage for the insurance engineer; include the chassis number and mileage.
With our comprehensive photos of the damage they will tend to use an in house engineer to speed the claim up. Occasionally they may want to send an engineer out to inspect the vehicle. This is generally the case with larger claims.
Once the estimate has been agreed between the engineer and Auto A.R.T, and receive authorisation from the insurance company, we can get to work and at this point we will order any necessary parts.
We will contact you to arrange booking in your vehicle and find your requirements for a courtesy car. Once you drop your vehicle off with us, we repair the damage. As soon as the vehicle is complete and final checks have been completed we will contact you to arrange collection. If there is any excess to pay then that will be paid directly to Auto A.R.T at this point.
Click here to download our handy step by step guide, for a trouble free insurance claim.